Addis Ababa (TDI): Ethiopian Airlines has been named a 2026 Four‑Star Global Airline by the Airline Passenger Experience Association (APEX), placing the carrier among the world’s leading airlines in terms of passenger satisfaction, service, and innovation.
The award was announced at the APEX/IFSA Global Expo in Long Beach, California, following a large‑scale review process.
Nearly one million flights across almost 600 airlines worldwide were evaluated, with passenger feedback forming a central component of the ratings.
Ethiopian Airlines Honored as the 2026 Four Star Global Airline by the Airline Passenger Experience Association (APEX). APEX’s Four-Star Global Airline rating places Ethiopian Airlines among a select group of international carriers recognized for excellence in service,… pic.twitter.com/v02RNRJIEM
— Ethiopian Airlines (@flyethiopian) September 12, 2025
Mesfin Tasew, CEO of Ethiopian Airlines, said the honor underscores the professionalism and dedication of the airline’s staff: “We are deeply honored that our passengers, whose trust we value above all, have rated us among the world’s best.”
He added that the recognition motivates the airline to raise standards in customer experience, innovation, and operations. The Ethiopian Airlines operate a fleet that includes modern aircraft such as Boeing 737s, 777s, 787s, Airbus A350‑900 & A350‑1000, and De Havilland Q400s.
It has been investing in enhancing its customer experience by introducing newer cabin products, improving in‑flight entertainment, connectivity, and comfort, and nurturing global partnerships.
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With this award, Ethiopia joins a select group of carriers honored by APEX for their excellence in service, innovation and operational quality.
The airline also continues to strengthen its role as Africa’s leading aviation group, under its strategic blueprint “Vision 2035,” aiming to be one of the world’s top 20 most competitive aviation groups, according to a statement released by the airline on this occasion.
Other airlines which enjoy APEX’s four-star recognition are Air Europa, Aegean Airlines, Malaysia Airlines, Kenya Airways, Royal Jordanian, and Philippine Airlines.
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